Terms of Service

1. Parties and scope

These Terms of Service (the “Terms”) form a binding agreement between Odin Customs AS, a company registered in Norway with organization number 931 481 274 (“Odin Customs”, “we”, “us”, or “our”), and the business entity that registers for or uses the Service (the “Customer”, “you”, or “your”). The “Service” means the Digitoll platform and related software, APIs, and integrations provided by Odin Customs for preparing and transmitting customs and transport information to the Norwegian Customs Authority (“Tolletaten”).

By creating an account, accepting these Terms during registration, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

2. Definitions

• “Digitoll” — Tolletaten’s scheme for the digital duty to notify and provide information (melde- og opplysningsplikt) for goods moved across the Norwegian border.
• “Customs representative” (tollrepresentant) — a party that submits customs information to Tolletaten on behalf of another, as contemplated by the Norwegian Movement of Goods Act (vareførselsloven).
• “Technical submitter” (innsender) — the party whose enterprise certificate (virksomhetssertifikat) and Maskinporten integration are used to transmit a message to Tolletaten, and which therefore appears in Tolletaten’s technical logs as the sending party.
• “Customer Data” — all data, documents, and information the Customer or its users submit to or generate through the Service.

3. Eligibility and authority to bind

The Service is intended for business use only. By accepting these Terms, the individual doing so represents and warrants that they are at least 18 years old and are duly authorized to enter into these Terms on behalf of the Customer and to grant the authorizations set out in Section 5. The Customer is responsible for ensuring that the organization number and company details provided at registration are accurate and that they correspond to the entity on whose behalf declarations will be made.

4. Accounts, access, and security

You are responsible for keeping your account credentials secure and for all activity performed through your account and by your users. You must provide accurate registration details, keep them updated, and notify us promptly of any unauthorized use. New company accounts may be subject to review and approval before access to production customs functionality is granted.

5. Customs representation and authorization mandate

This Section grants Odin Customs the legal mandate required to transmit information to Tolletaten on your behalf. It is an integral condition of the Service.

By accepting these Terms, the Customer explicitly appoints and authorizes Odin Customs AS (Org. Nr. 931 481 274) to act as its technical submitter (innsender) and customs representative (tollrepresentant pursuant to the Norwegian Movement of Goods Act (vareførselsloven) § 7-21) to transmit customs declarations, Digitoll notifications (melde- og opplysningsplikt), transport messages, and supporting documentation to the Norwegian Customs Authority (Tolletaten) on the Customer’s behalf.

The Customer acknowledges that Odin Customs transmits such information using its own enterprise certificate (virksomhetssertifikat) and Maskinporten integration, and that Odin Customs’ organization number will therefore appear in Tolletaten’s technical logs as the technical submitter. This technical role does not transfer to Odin Customs any responsibility for the legal accuracy or completeness of the Customer Data, which remains with the Customer as set out in Sections 6 and 8.

The authorization is granted for the duration of the Customer’s use of the Service and may be withdrawn by the Customer by ceasing to use the Service and terminating the account in writing, without prejudice to submissions already transmitted. Odin Customs acts strictly within the scope of the instructions and data provided by the Customer through the Service and is under no obligation to independently verify the Customer Data.

6. Customer data accuracy warranty

The Customer warrants that all information provided to the Platform—including but not limited to commodity descriptions, HS/tariff codes, valuations, weights, country of origin, and party identifiers—is accurate, complete, and compliant with applicable customs legislation. The Customer remains solely responsible for the legal accuracy of all submitted data.

The Customer is the party responsible for the underlying duty to notify and provide information to Tolletaten, and is solely responsible for classifying goods, determining customs value, and ensuring that all required licenses, permits, and restrictions are observed. The Customer must retain records as required by applicable law.

7. Acceptable use

You agree to use the Service only for lawful customs and transport operations. You may not misuse the platform, attempt unauthorized access, interfere with its operation, or submit false, misleading, or fraudulent data. We may suspend access where we reasonably believe the Service is being used unlawfully or in breach of these Terms.

8. Indemnification and liability shield

The Customer agrees to fully indemnify, defend, and hold harmless Odin Customs AS from and against any liabilities, claims, customs duties, taxes, fines, or administrative penalties imposed by Tolletaten or any other regulatory authority arising out of inaccurate, delayed, or incomplete data submitted through the Customer’s account.

This indemnity applies regardless of whether the data was entered manually or via integration, and survives termination of these Terms. Nothing in this Section limits any liability that cannot be excluded or limited under mandatory applicable law.

9. Customer data and privacy

You retain ownership of your Customer Data. You grant us a limited right to process that data for providing, securing, and improving the Service, and for transmitting it to Tolletaten as authorized under Section 5, in line with our Privacy Policy. Where Odin Customs processes personal data on your behalf, such processing is governed by applicable data protection legislation and, where required, a separate data processing agreement.

10. Fees, billing, and changes

Paid features are billed as described in your plan. We may update prices, product features, or these Terms with reasonable notice where required. Continued use of the Service after a change to these Terms takes effect constitutes acceptance of the updated Terms; where the change is material, we may require renewed acceptance.

11. Intellectual property

The Service, including its software, design, and documentation, is and remains the property of Odin Customs and its licensors. These Terms do not grant you any rights in the Service other than the limited right to use it in accordance with these Terms.

12. Marketing website and inquiries

If you submit a waitlist request, contact form, or other inquiry through the marketing website, you agree that we may use the information you provide to respond to your request, evaluate potential service fit, and contact you about launch, onboarding, or commercial follow-up related to Digitoll.

13. Availability and warranties

We aim for reliable uptime but do not guarantee uninterrupted service. The Service is provided on an “as is” and “as available” basis to the extent permitted by applicable law. We do not warrant that the Service will meet all of your requirements or that transmissions to Tolletaten will always succeed, and you are responsible for confirming the status of your submissions.

14. Limitation of liability

To the maximum extent allowed by law, Odin Customs is not liable for indirect, incidental, or consequential damages resulting from your use of the Service, nor for any customs duties, taxes, fines, or penalties arising from the Customer Data, which remain the Customer’s responsibility under Sections 6 and 8. To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service is limited to the fees paid by you for the Service in the twelve (12) months preceding the event giving rise to the claim.

15. Suspension and termination

Either party may terminate the agreement in accordance with the applicable plan terms. We may suspend or terminate access with immediate effect where required by law, where the Service is misused, or where continued provision would expose Odin Customs to legal or regulatory risk. Sections that by their nature should survive termination—including Sections 5 (as to submissions already made), 6, 8, 11, and 14—survive termination.

16. Record of acceptance

These Terms are accepted electronically (clickwrap) during registration. Odin Customs may record and retain evidence of your acceptance—including the date and time, the accepting user, the Customer’s organization number, and the version of the Terms accepted—as a record of the agreement and of the authorization granted under Section 5.

17. Governing law and jurisdiction

These Terms are governed by Norwegian law. Disputes arising out of or in connection with these Terms shall be subject to the ordinary courts of Norway, with Oslo District Court (Oslo tingrett) as the agreed legal venue, unless mandatory law provides otherwise.

18. Contact

Questions about these Terms can be sent to firmapost@odincustoms.no or digitoll@odincustoms.no.

Service provider: Odin Customs AS, Org. Nr. 931 481 274, Oscars gate 27, 0352 Oslo, Norway.